In property insurance, contents claims have always been one of the most tedious and time-consuming parts of the adjusting process. From reviewing itemized inventories to finding suitable replacements and applying depreciation, this part of the workflow can drain hours from even the most experienced adjusters and estimators.

But now, AI contents claims solutions are changing how the industry handles these tasks. By using artificial intelligence to automate the pricing and replacement matching process, claims teams can dramatically reduce manual effort while improving accuracy and consistency.

Why AI Contents Claims Are Gaining Momentum

Contents claims often involve hundreds or thousands of line items—each requiring a like-kind-and-quality (LKQ) replacement and a defensible price point. Traditionally, this process looks like:

• Interpreting vague item descriptions

• Searching retail websites or vendor portals for replacements

• Recording URLs, product specs, and pricing

• Applying depreciation based on category or item age

• Documenting the rationale for review or audit

While software has helped streamline some steps, most contents pricing still happens manually, especially on complex or high-volume claims. This leads to:

• Delayed settlements

• Inconsistencies across estimators or teams

• Excessive time spent on low-value tasks

That’s where AI contents claims platforms come in—to reduce repetitive manual work and help claims professionals focus on decisions that matter.

What AI Can and Should Automate

AI is not a replacement for adjusters or contents estimators—it’s a tool designed to assist. When used properly, it can:

• Automatically categorize contents inventory items

• Search large-scale product databases for top matching replacements

• Rank those matches based on item type, price, and similarity

• Pre-select a recommended match for review

• Apply appropriate depreciation based on item category

• Allow human review, overrides, and documentation of changes

In other words, AI contents claims tools accelerate everything that happens between receiving an inventory file and delivering a fully priced, defensible valuation.

Benefits for Contents Estimators and Adjusters

1. Faster Item Matching

Instead of toggling between 10 browser tabs and searching for each item individually, AI systems return a list of high-confidence matches per line—often in seconds.

2. Standardized Categorization

Items are automatically classified into categories like electronics, clothing, tools, and furniture. This helps ensure consistent depreciation logic and reduces errors in valuation.

3. Vendor Prioritization

Some AI contents claims platforms allow you to prioritize preferred vendors by category—aligning the pricing process with your carrier’s internal guidelines or policyholder preferences.

4. Audit-Ready Exports

A few AI contents claims platforms include product screenshots with each matched item, providing visual proof of price and availability at the time of selection. This makes it easier for estimators to justify decisions during audits or file reviews—without gathering extra documentation.

Use Case: Why This Matters for High-Volume Contents Workflows

When dealing with catastrophe-level events or large-loss claims, it's common for contents lists to exceed 500 items. Under traditional workflows, that can mean multiple days of effort just for item matching and pricing.

With an AI contents claims system, that time is reduced to hours—or even less—while maintaining or improving valuation quality. Contents estimators can handle more files per week, reduce cycle times, and eliminate the burnout that comes from repetitive pricing work.

What Makes a Good AI Contents Claims Tool?

If your team is evaluating solutions, here are features to look for:

• Access to a large, diverse product catalog (hundreds of millions of items)

• Smart match ranking based on LKQ standards

• Built-in depreciation rules by category

• Review/override functionality for estimators

• Product screenshots as pricing proof for audit readiness

• Supplier prioritization options

These capabilities ensure your team doesn’t lose control—just gains speed and consistency.

A Note on Implementation

You don’t need to rip and replace your current workflow to benefit from AI. Most platforms work alongside your estimating system or CMS and simply handle the most repetitive part of the process—item matching and pricing.

Implementation timelines are typically short, and your team can start seeing ROI in terms of time saved and capacity increased within the first few weeks of use.

How Adjust Square Supports AI Contents Claims Workflows

At Adjust Square, we’ve built Contents Automation, an AI-powered platform designed specifically for the needs of contents professionals. It automates:

• Item categorization

• Price matching

• Depreciation

• Supplier filtering

• Review workflows

Whether you’re a TPA, carrier, or independent adjuster handling contents claims, Contents Automation is built to help you move faster—without compromising quality, defensibility, or control.

👉 If your team is ready to streamline the pricing process, reach out for a demo of how our AI contents claims system can support your operations.